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Personal Data and General Confidentiality Agreement

HomepagePersonal Data and General Confidentiality Agreement

Wh Internet Services (hereinafter referred to as the “Company”) places great importance on protecting the personal data of its users (hereinafter referred to as the “Customer” or “User”). This agreement is prepared to explain how the personal data collected during the provision of internet services by the Company are processed, used, stored, and protected.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person. Such information includes but is not limited to name, surname, email address, phone number, and IP address.

Data Subject: The natural person whose personal data is processed. This refers to the Customer or User mentioned in this agreement.

Data Controller: The person or entity determining the purpose and means of processing personal data and responsible for its security. In this agreement, Wh Internet Services acts as the Data Controller.

2. Methods and Purpose of Collecting Personal Data

Wh Internet Services collects personal data as required to provide services to the Customer. These data are processed to ensure the accurate and efficient delivery of the Company’s services, improve user experience, and fulfill legal obligations. Personal data may be collected through the following methods:

  • Website Usage: Information automatically collected through Users' browsers when visiting the Company’s website.

  • Membership and Account Creation: Information provided by the Customer during account creation on the website.

  • Customer Communication: Information shared by Users via email, phone, or other communication channels when contacting the Company.

The purposes for processing personal data include:

  • Providing and managing services

  • Fulfilling user requests

  • Delivering customer support services

  • Complying with legal obligations

  • Conducting marketing and analytics activities

  • Ensuring the security of the website and services

3. Scope of Collected Personal Data

The Company may collect the following types of personal data:

  • Identity Information: Name, surname, date of birth, etc.

  • Contact Information: Email address, phone number

  • Technical Information: IP address, browser details, device information

  • User Behavior: Website usage data, click data, page view information

  • Customer Service Data: User complaints, requests, and communications

4. Sharing and Transfer of Personal Data

Wh Internet Services does not share the Customer’s personal data with third parties except in the following cases:

  • Legal Obligations: Personal data may be shared with relevant authorities as required by law or regulatory bodies.

  • Business Partners and Service Providers: Data may be shared with third parties providing services necessary for data processing. Such sharing is conducted under confidentiality obligations.

Personal data will only be stored for as long as necessary to fulfill legal obligations and deliver services.

5. Protection and Security of Personal Data

Wh Internet Services takes the highest level of technical and administrative measures to ensure the security of Customer’s personal data. Security methods include:

  • Encryption technologies

  • Secure server infrastructures

  • Access restrictions

However, it should be noted that data transmission over the internet cannot always be guaranteed to be completely secure. Despite taking all precautions against potential threats in the internet environment, the Company acknowledges that absolute security cannot be ensured.

6. Rights of the Data Subject

Under the Turkish Personal Data Protection Law (KVKK) No. 6698, Customers have the following rights:

  • To learn whether personal data is processed

  • To access personal data

  • To request correction of data

  • To request deletion or anonymization of data

  • To object to the processing of data

  • To give consent for data transfer

You can exercise these rights by contacting the Company. Your requests will be addressed within 30 days as required by legal procedures.

7. Cookie Policy

The Company may use cookies while Users browse the website. Cookies are small data files placed on a computer or device to enhance the user experience and optimize services. Users may reject or delete cookies via their browser settings. However, disabling cookies may prevent some services from functioning properly.

8. Changes and Updates

Wh Internet Services reserves the right to update this privacy agreement periodically. Any changes will take effect upon publication on the website. Users are advised to review this agreement periodically.

9. Contact Information

For questions or requests regarding the processing of personal data, you can contact the Company through the following channels:

  • Email: info@wh.tr

  • Phone: 0850 304 71 51

  • Address: Merkez Mah. Halaskargazi Cad. No:199 Aykac Plaza Kat:6 Sisli / Istanbul

Customer Consent

The Customer declares that they have read, understood, and accepted the terms outlined in this privacy agreement.


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